Frequently Asked Questions

We understand you have questions. Our professional installers and team representatives are here to help answer any questions that you need. In the section below, we have answered some frequently asked questions. We have also attached a form to reach our team with any questions we did not answer.

WHAT IS SOFTROC?


Softroc is rubberized safety surfacing, which is applied to indoor and outdoor wet deck areas.




WHAT DOES SOFTROC CONSIST OF?


Softroc is small rubber granules mixed on site with a specially formulated resin, poured in place and trowelled to accommodate the surface substrate.




WHO USES SOFTROC SURFACING?


Softroc is used anywhere that needs a permanent, non-slip, resilient surface. Softroc creates a comfortable and aesthetically pleasing surface for many spaces.




HOW IS SOFTROC INSTALLED?


Certified, trained installers apply Softroc . There are usually two installers and one mixer on site depending on the size of the installation. The rubber granules arrive in bags and the resin in buckets. It is then mixed and hand-trowelled on site to the specifications of the client. MySoftroc members have access to a variety of training tools and videos to ensure successful installation. Click here to learn more about becoming a MySoftroc member.




HOW SOON CAN I WALK ON IT?


Softroc surfaces are usable after a 24 hour drying period in most conditions.




IS THE RUBBER SLIPPERY WHEN WET?


Softroc is non-slip even when wet, just the same as the theory behind the rubber bath mat.




WHAT COLORS DOES IT COME IN?


Softroc has standard rubber surfacing colours for your convenience, however, custom mixes are also available. View all of available colours and mixes here.




WHAT SURFACES DOES SOFTROC COVER?


Softroc can be installed on most solid surfaces such as concrete, tarmac, wood, aluminum and steel. It can also be installed on compacted crushed stone for creating Softroc swimming pool decks.




CAN SOFTROC BE USED BOTH INDOORS AND OUTDOORS?


Softroc surfacing is suitable for both indoor and outdoor applications.




HOW WILL WINTER AFFECT SOFTROC SURFACING?


Softroc surfaces have been proven to cope with the harshest environment including the scorching deserts of Arizona and the harsh winters of Canada.




DOES SOFTROC GET HOT IN THE HEAT?


Softroc is cooler than concrete and tarmac in the heat of summer because the pores trap moisture and create airflow that helps retain its low surface temperature. Because of the nature of rubber it does not absorb heat or cold like cement or rock products do. The color of your surface will also affect the temperature of your surface. Lighter colors, like white and beige, absorb less heat than darker colors, like black or dark grey.




WILL SOFTROC DELAMINATE IN THE FREEZE/THAW CYCLE?


Softroc surfaces have been designed and thoroughly tested to remain stable in all weather conditions.




WILL THE COLOUR FADE?


Softroc surfaces are UV stable and are frequently used in Australia which is one of the harshest environments for ultra violet light.




IS SOFTROC TESTED?


Softroc has undergone many tests over the years including UV stability, critical fall heights, stain resistance and fungus & bacteria growth. Each test has passed with flying colors. All Softroc rubber surfacing materials have ISO 9002 certification and have been tested by the National Sanitation Foundation (NSF).




WHAT HAPPENS TO THE WATER THAT DRAINS THROUGH?


The water filters through to the sub-base and will drain in the same direction it is sloped.




HOW DO I CLEAN SOFTROC SURFACING?


Rubber safety surfaces require regular cleaning. Pressure washing is the most commonly used procedure for cleaning rubber surfaces. Sometimes mild soap and water sprayed with the garden hose is all that is necessary. For stubborn stains, Softroc offers a product called Rubaclean of which you can ask your installer for cleaning instructions.




WHAT HAPPENS IF THE RUBBER SURFACE NEEDS REPAIR?


Because Softroc is a rubber-based material, cutting out the damaged area and re-pouring the safety rubber and resin mixture will make repairs to the surface easy, un-noticeable and aesthetically pleasing. A certified rubber safety surface installer usually performs this function. Repairs are un-noticeable with Softroc and the new material blends in with the original surface.




WHAT IS THE WARRANTY PERIOD?


MySoftroc members may offer a limited warranty on the installation, it is up to them to specify the amount of time the installation is warranted till. Softroc® offers no installation warranty to customers.




HOW DOES SOFTROC GET CLEANED WHEN APPLIED INDOORS?


This depends on the surface. If it is our sealed surface for food prep and organic materials areas you can use any type of conventional mop to clean the surface. With our porous surface for entry ways, locker rooms, etc a steam cleaner is recommended.




HOW THICK IS THIS PRODUCT APPLIED TO CONCRETE?


Softroc is applied at a quarter inch thick.




CAN YOU INSTALL SOFTROC BY YOURSELF?


Softroc is not a DIY product as it is fairly systematic. However, if you decide to become a MySoftroc member, we have extremely comprehensive training on the installation of the product.




WILL SOFTROC STICK TO CONCRETE THAT HAD SEALER APPLIED?


It will stick to most types of sealer such as epoxy and acrylic because our primer coat will make it re-activate and bond to the material.




CAN YOU USE SALT/DE-ICER ON SOFTROC?


Yes. Salt/de-icers will not damage the integrity of your surface but may temporarily alter the color. If the color of your surface appears altered after applying salt/de-icer, simply clean the surface using normal soap and water. For hard to remove stains, Softwash® may be used.





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