Shipping  Policy

 Shipping Policy 

Standard Shipping

Rubber Granules

Your orders are processed within 48 hours of being placed. Your order will be delivered within 2 to 3 weeks.

Resins & Binders

Your orders are processed within 48 hours of being placed. Your order will be delivered within 1 to 2 weeks.

Tools & Equipment

Your orders are processed within 48 hours of being placed. Your order will be delivered within 2 to 3 weeks.

Specialty Order Shipping

Due to the specific coloring process of Softroc's Special Order rubber granules, shipping ranges from 4 to 6 weeks. 

Shipping prices are subject to change after purchase due to increased expenses, such as weather, distance, etc. You will be notified within 48 hours of any price changes to shipping your costs. If additional costs are incurred to the customer, you have the right to cancel your order with no additional charges. Additional shipping costs must be. paid in full before order is shipped. If shipping costs are less than the paid amount, the difference will be returned the account in which the order was purchased.

 

Order Tracking

If you choose Standard Shipping as your shipping method, your order will be delivered by a third-party shipping provider who will offer order tracking services. This service will allow you to monitor your package as it makes its way to its final address.  

When your order has shipped, you will receive an email shipping confirmation containing a tracking confirmation number.  

You can check the status of your shipment in the following ways:

  • Follow the instructions included in your shipping confirmation email to track your order through the carrier’s website.

  • Contact a Softroc customer service representative at 1-888-763-7276.

  • Email us at info@softroc.com for a status update.

 

If you misplace your shipping confirmation email, please contact a Softroc customer representative at 1-888-763-7276 for assistance, or email us at info@softroc.com.

Other shipping options

Company

Help

Get in touch

MySoftroc Members

Education

  • Facebook
  • Instagram
  • Linkedin
  • Twitter

© 2019 Softroc® a Subsidiary of R&R Surfacing Dublin Ireland. All Rights Reserved. Use of this website is subject to certain terms of use which constitute a legal agreement between you and Softroc.